5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of supplying the support that property managers want, but too often do not because of a lack of continuing quality management processes.
Safety guard companies are unlike any seller a home manager usually hires. If you employ a painter, then you can see whether they are doing their tasks by looking at the walls. But when you employ a security guard company, how often can you see whether the guard company is doing their job including running background checks and drug screenings, providing good training for your own guards, and efficiently tracking and supervising your defenses. In most instances they likely are, but it’s crucial to implement a method of verification and quality management to make sure that problems associated with the deficiency of performing these tasks don’t begin to happen.
In this guide we’ll talk five (5) simple actions to enhancing your security guard service and attaining everything you imagine as your ideal event security London.
Display Your Guards Qualifications
In many nations, guards have been mandated to have a specified level of training before they could begin working as security guards. If your condition is one of these states, make sure your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the sort of training that is being provided by your security provider and ask yourself does it seem decent.
It is also your security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another excellent method to screen whether the guard is a good match for your property is to conduct a brief”interview” to get a sense of the guard and also to describe your expectations. This first conversation can tell you a good deal on what to expect from this shield and it gives you an opportunity to ask a different shield if you think it is necessary.
Evaluate Guard Training
Although most security guard companies have an extremely thorough orientation that introduces every shield to the company itself, in many circumstances the guard’s orientation to his assigned land isn’t quite as complete. We predict the orientation for the assigned land”Website Specific Training”. Find out what your website specific training resembles:
• Does it happen at your property?
• Who does the training?
• How long is each officer educated?
• How long does the security firm double lender?
Determine the response to each of the questions and make sure they fit with what you believe is sufficient. You should even think about sitting in on your security guard company’s orientation and your website special training to acquire an understanding of what goes on preparing a shield to operate at your property.
Guard supervision is one of the main factors of very good security guard support. When security companies deliver poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the guard to learn and better understand their duties. If the guards aren’t being supervised, they begin to feel their work isn’t important and they begin to see themselves as less of a part of the security team. When guards don’t feel as part of your team it generally contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors might not be included. If your contract does not demand onsite oversight, how does your security guard firm remotely oversee its defenses? Outside of the normal security firm field supervisor spot checks, the two methods of distant oversight that prove most effective are:
Officer Tour Tracking Systems
If your guards are required to make rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of tracking the guards while they are on your property. These tracking systems allow the security guard company to monitor the time and log the action of these guards while they are making rounds to various areas on your property. Most Officer Tour Tracking Systems can create reports that empower the security guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be given with an updated version of these reports.
Along with Officer Tour Tracking systems, we have discovered that having a method for guards to check in regularly with the security guard provider provides a method of making sure each guard is safe and alert. By having guards check-in regularly together with the security guard company, at least each 30 minutes, guards believe their safety is important and being awake and alert is also an important part of their job.
Expand Your Guards
After hours inspections of your defenses are almost always great ways of finding out exactly what is happening with your security as you aren’t there. Through these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to make sure they know their tasks. In reality, we suggest having your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a licensed security consultant as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Bear in mind, when selecting a security consultant be sure the consultant isn’t actually a security guard company. If that’s the case, your audit is guaranteed to develop problems with your current security guard company.